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Phase 1 upload flow

Upload your support export.

Applied Loop will map your ticket data into workflow-risk primitives, score each ticket, rank the highest-risk cases, explain the pressure behind each ranking, and estimate how much review load could have been avoided.

CSV upload coming next

Step 2 will connect this screen to Supabase Storage using a signed upload flow.

Minimum fields

  • ticket_id
  • created_at
  • status
  • priority
  • reply_count or comment_count
  • resolved_at or closed_at

Better fields

  • handoff_count
  • reopen_count
  • sla_deadline_at
  • owner / team
  • tags / product area
  • customer_tier