Find the support tickets that will cost you later.
Applied Loop Support Triage scans existing ticket exports, ranks the tickets most likely to breach SLA, escalate, reopen, or consume expensive human, AI, or engineering review, and explains why.
Runs before expensive AI or human review. Designed for historical CSV audits first, live integrations later.
Audit preview
Top Risk Tickets
#18492
Main pressure: SLA deadline + repeated customer pings + low conversion
Recommended action: Manager review + continuity owner
#18431
Main pressure: Waiting on customer info + status churn
Recommended action: Request missing logs + time-box waiting
#18377
Main pressure: Handoff/reset risk
Recommended action: Assign continuity owner
01
Upload support CSV
Start with a historical helpdesk export. No OAuth integration required for the first audit flow.
02
Map workflow fields
Convert messy ticket columns into normalized support primitives: status, priority, replies, handoffs, SLA fields, and more.
03
Rank future support cost
Produce a queue ranked by risk, with reason codes, confidence, and recommended next action.